Q&A

What is the LED? How do the lights effect the skin?

LED is an abbreviation for Light Emitting Diode. A color (wavelength) is characteristic of the LED light which is a semiconductor used in home appliances and tags. High value wavelength strengths have been carefully chosen for skin care. Each LED has its own color that is created by a specific periodic wave called a wavelength. This wavelength is very important for skin care.

Does it affect my eyes?

NO. It does not directly affect your eyes. There are stronger lights in our daily life. Some programs emit a momentary brightness that can blind you temporarily, please use the goggles required by those programs.(*1) Please close your eyes even if the other programs do not require the goggles. *1 Only Exideal (The Exideal Mini does not include the goggles.)

Is it possible to irradiate an entire body?

No problem..
Please use the goggles required by those programs(*1) and also do not look directly at the irradiation. Exideal is a large-face-one design so you can use it for an entire body.
*1 Only Exideal (The Exideal Mini does not include the goggles.)

Which programs are best for daily use?

Is it a problem if I use two or three different programs? You do not have to switch the programs because it switches them automatically when you use total care support for the spring and summer, or the fall and winter.
You can switch the programs on your own. The ultraviolet is not harmful so enjoy using it. Please do not treat the same area for more than 30 minutes.

Is there any irritation during a session?

Is it a problem if I use two or three different programs? This device is contactless and does not pass a current. This eliminates electrical stimulation and makes the device very safe. It can cause skin to dry a little so please moisturize your skin.

Is it okay to use the device after my skin is irritated from tanning?

Please do not use it for three days when your epidermal skin is burned by ultraviolet light. You can use it after cleaning your face as long as there is no stiffness or any other trouble with your skin.

Is there any differnces of effectiveness between a short distance and a long distance?

Effectiveness and results can differ if the lights are weakened by being far from the LED irradiation. Please use it at distance between 10cm and 30cm.


Is wake-up-mode a fire hazard if I forget to turn it off during a trip?

If you are out of town or do not use the device for a long period of time, please unplug the AC adapter.


How long can I irradiate a light on my face?

Irradiating for a long period of time is no problem.
But it takes time to make your skin beautiful. Our device helps you to make your skin beautiful so you can keep treating your skin for daily use.

How much does using wake-up-mode for many months potentially cost me?

Using wake-up-mode twice a day can cost you approximately
39 yen a month.


How do I care for the device after I finish treating my skin?

A. The device is contactless and requires minimal care. Please use detergent and soft clothes to clean the irradiation surface area and surrounding buttons.
Please do not use alcohol, thinner or nail polish remover for cleaning as they can damage the device.

Can I purchase spare parts if needed? Can the device be repaired?

You can do it both. Go to the shopping cart. Please contact the shop where you purchased the device or our Exideal customer service.



Does it affect my eyes?

NO. It does not directly affect your eyes. There are stronger lights in our daily life. Some programs emit a momentary brightness that can blind you temporarily, please use the goggles required by those programs.
(*1) Please close your eyes even if the other programs do not require the goggles.
*1 Only Exideal (The Exideal Mini does not include the goggles.)

Is it possible to irradiate an entire body?

No problem..
Please use the goggles required by those programs(*1) and also do not look directly at the irradiation. Exideal is a large-face-one design so you can use it for an entire body.
*1 Only Exideal (The Exideal Mini does not include the goggles.)

Do I have to use Exideal special toner?

You can use your own, but our toner is ideal for Exideal. Toner is not included with the Exideal Mini, but it can be used with that device.

Should I buy the exclusive goggles? (Exideal Mini)

The Exideal Mini does not require goggles. If you are concerned about using the device without goggles, we recommend you purchase them. Please close your eyes during a session.

Can I use it in other countries?

Yes. Exideal is compatible with 100-240V, please check the voltage of other countries. If you can change the shape of an outlet, you do not need to have a voltage converter.

Is it ok to bring it while traveling?

Please do not cause any inconvenience for the people around you and ask a crew member before using it on an airplane.


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